Shipments and returns

Packages are generally dispatched within 2-4 days after receipt of payment. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Returns and exchanges
We don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
We don't accept returns or exchanges.
Due to the culinary nature of our products, all orders are final sale.
Please make sure to read descriptions of our listed stencils to insure a great transaction.
Double check that the sizes that you select is matching perfectly to your cookie cutters :)
In the event of any problems after receiving your order, please let us know asap and We will work with you to resolve the issue.
Please contact us within 3 days of receiving your order.
We accept payments through PayPal, Credit Cards through paypal (no paypal account required).

*** Please make sure that Your Shipping address is correct. 
Once an order is shipped ,there is nothing that we can do to update a shipping label !
All stencils are made to order and will take 2-4 business days to process in addition to shipping. 


Canada : Standard delivery is 3 to 10 business days (excluding process time) , express is 2-3 business days (excluding process time). Shipped with CANADA POST

USA : 3 to 7 Business days (excluding process time) SHIPPED WITH USPS

France - UK : 10-20 Business days (excluding process time) 
Other countries up to 30 Business days !

-PLEASE NOTE: We are not responsible if your stencil does not get to you by the day that you need it . 

If a shipment is returned to us (undelivered, you moved, wrong shipping address provided...) The order will be refunded minus shipping.

Thanks !